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CASE STUDY

Caterpillar Case Study

Learn how engineering executives at Caterpillar improved code collaboration using Waydev

Below is a transcript from our conversation with Anton Minnie, Software Engineering Leader at Caterpillar with more than 20 years’ experience in developing mission-critical B2B, B2C, and M2M/IoT solutions.

Mike Dums, Head of Customer Success at Waydev: Hi Anton, can you tell us more about you and your role at Caterpillar?

Anton Minnie, Engineering Manager at Caterpillar: I am an Engineering Manager. I’ve been an Engineering Manager for a long time. Since the beginning of 2019, we’ve onboarded literally hundreds of engineers to work on Caterpillar’s new platform.

As you can imagine, that was a challenge. When you’re bringing in engineers from different companies, you need to get them aligned very quickly in terms of the ways of working, and getting them productive, while ensuring that we’re producing good quality software. Therefore, what we did at Caterpillar, we started out by defining and documenting best practices. We have a software development playbook and a Scrum best practices manual. We also have product management related practices that we’ve documented and trained our team members on these topics.

The next question that came up is, ‘How do we monitor that we are adhering to these best practices? What can we learn in order to improve as teams and as individuals?’ We figured that we needed a different toolset. We’re currently using Azure DevOps, and it generates a lot of metrics, but it is very granular. It is not easy for an Engineering Manager or a Team Lead to get insight into what is happening in their team. It’s quite a discovery process.

And so, we started looking at reporting tools that can help us get that level of insight for Team Leads, Engineering Managers, and the Division and Platform Leadership team. We looked at a number of products and eventually decided on Waydev. We did the initial proof of concept, and we were happy with the value that it added. We’ve trained up to 20 Engineering Managers. We started with the Division Heads, the Engineering Managers, and we are now training the Team Leads up to Waydev, the practices, and our expectations.

How did Waydev help you solve your problems?

One of the most interesting things that happened is, the pandemic started impacting us in mid-March, in the middle of tough deadlines and enormous amounts of engineering effort. Everybody had to go home, and there was an immediate concern: How is this going to impact us?

Where Waydev helped us tremendously is that, not only were we able to import the history and understand behaviors, even through the Christmas period, as things slowed down, as it picked up again in January, February. How well things were running in March and then, what was happening at that point.

We saw a bit of fluctuation in the first couple of weeks in March, as everybody started adjusting and getting used to everybody else being at home. And then we noticed that productivity returned to normal, and actually started increasing again. We typically look at the changes around the lines of code. It’s a relative measure, but it’s a good indication of the amount of work that’s happening on a team by team basis.

We also looked at how frequently people commit. We’re aiming for one commit per day, and the reason why we want them to commit frequently is that we’re looking for PRs to be created and reviewed. We’re trying to get the whole team involved in the code review process, not just the Team Leads or single individuals, especially in the code being merged without reviews.

Ultimately, that’s how we ensure code quality. We understand that you can have your code quality standards, but the code quality is a team responsibility. When you’re attempting to develop a team of peers, everybody needs to participate in each software development activity and the Scrum life cycle.

From that perspective, Waydev has given us a lot more insight and quick access to data that would otherwise not have been there.

What was the impact of adding Waydev to Caterpillar?

We’re now in a position where we can, where we can monitor teams and individuals. We have data to recommend adjustments where we see behaviors that we’re trying to reinforce in the teams not being followed. At the end of the day, it’s always true; you can’t manage what you can’t measure. We can now measure, and we can measure at the team and individual level.

It’s always interesting when you talk to an engineering manager, and you review the stats. You say ‘Yup, this is expected behavior,’ or ‘Oh, that’s interesting,’ or ‘I need to talk to that person.’ You’ll find out that you sometimes have really great coders but very little participation in the teams, and I don’t think that’s a surprise to any of us.

So now we can work with individuals’ interactions relative to the rest of the team, and where we would like to see this person improve over time, and set some goals and targets.

What made you choose Waydev?

That is a great question. There are competing products out there, and what value a product adds to the day-to-day engineering management function is a big question. Since these products are relatively new in the marketplace, and there’s a great deal of learning that needs to happen around them, we were cost-sensitive.

The fact that the products are relatively new, we think that there’s a great opportunity to improve these products. What we were looking for is, as we learn more about the products, how responsive the vendor would be to new requests or changes. We have found Waydev to be extremely responsible for new feature requests, changes, and open to discussing existing features. That was probably one of the biggest factors for us and deciding to go with Waydev.

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